negligent security in hotels

Whether you’re taking a much-needed vacation, traveling for work, sharing important life events with out-of-town family, or weathering a change in your housing situation, hotels and motels are supposed to provide a safe refuge where you can rest and unwind.

Unfortunately, staying in a hotel room is often the most dangerous part of an already hectic day away from the comforts of home.

Thousands of people are violently victimized in U.S hotels or motels where they are staying.

Guests are not the only ones in danger.  Hotel employees are also injured, and sometimes even killed, adding to the chilling snapshot of general hotel security conditions.

Neither law enforcement nor the hospitality industry keeps specific records of violence against hotel guests on an ongoing basis. However, in general, crime increases overall in times of economic crisis, and the simultaneous tightening of hotel budgets may have led many owners to leave their locations with inadequate security to handle more motivated criminals.

If you have been impacted by hotel violence, you may be entitled to compensation for your losses. The Stoddard Firm is well-versed in handling negligent security cases. Reach out to our team today at 470-467-2200 to schedule a free consultation and learn how we can help you.

Why Choose The Stoddard Firm?

We Are Committed to Pursuing Justice

From the circumstances under which the attack occurred to the resulting injuries, each incidence of hotel violence is unique. Our hotel negligence attorney knows this. We engage the resources of our entire firm for the benefit of our clients.

Matt Stoddard is well-known as a seasoned premises liability and personal injury attorney with specific experience in hotel negligent security cases. He diligently upholds his commitment to those in the Atlanta area, consistently striving to provide them with the highest quality of legal services. His hands-on approach and attention to detail set him, and his firm, apart from others in the industry. When you engage The Stoddard Firm, rest assured we will leverage the following when representing you.

• Significant hands-on experience representing victims who have been injured as a result of negligent security in hotels.
• Incredible understanding of premises liability law and how it relates to negligent security issues.
• Reputation for successfully representing those who have been injured in hotel violence.
• Personalized service designed to address a broad range of client needs. The greatest compliments we receive are the testimonials of our satisfied clients.
• A free consultation designed to introduce you to our firm and give you the opportunity to share your experience and learn how we plan to address your case specifically.

We appreciate that you have been through a traumatic event and are ready to go to work, immediately, to help maximize your settlement. The costs you have incurred are significant. Our team will leverage all of the resources of our firm to help pave the wave for a better tomorrow.

What We Can Do For You

Providing A Full Complement of Legal Services

Let’s face it. You have a lot on your plate. In addition to recovering from your physical injuries, you are also beginning to manage the emotional impact your hotel attack had on you.  Sometimes life puts you in circumstances that can be considered dangerous – but staying or working in a hotel certainly does not qualify as one. In order to pursue compensation, a lot needs to be done.

Seasoned legal representation can help this often complicated process proceed much more smoothly. The hotel negligent security lawyer you engage can truly make a difference.

When you elect to work with The Stoddard Firm, you can be sure that we will handle the entire legal process, from start to finish.

Among the tasks that comprise our service offerings are:

• The drafting, completion, and submission of all legal documents in accordance with the statute of limitations
• A thorough investigation of the violence against you, including interviewing witnesses
• Managing all communications with attorneys, physicians’ offices, and insurance companies regarding your case
• Handling the negotiation process on your behalf
• Representing you, in court, should litigation become necessary.

Our team has the experience, knowledge, and time to build a targeted effort designed to maximize your settlement.  We are ready to go to work with you immediately.

Hotel Security Is a Serious Issue

Finding a Safe Hotel to Stay in Georgia Can Be A Particular Challenge

Women who live or travel alone are often inundated with warnings and advice on how to keep themselves safe. The pressure of staying perpetually on guard can be intensely stressful on its own, and the weighty reality of what unaccompanied women must guard themselves against is downright nightmarish.

That nightmare came true in just about every possible way for one 60-year-old woman staying in a Southwest Atlanta motel in April of 2013. A stranger broke into her room by removing a windowpane, beat and strangled her to death, had sex with her corpse, and then set it on fire.

The motel not only had inadequate security to prevent the attack, but also captured no useful security footage, suspect description, or other evidence. The perpetrator fled the scene and was only caught six months later and convicted by Fulton County Superior Court when his DNA was matched to records from one of his 32 previous arrests.

While women tend to be taught a more cautious attitude toward their personal safety, and are far more likely to become the victims of sex crimes, men are frequently murdered in Georgia hotels as well. In 2017, also in Fulton County, a 24-year-old man was shot and killed at a Budget Hotel with no obvious motive, and the shooter has not been caught. Two other men were found shot dead in a hotel room in DeKalb County in 2018, possibly by each other, though no explanation was proposed as to the reason. This was less than a year after another man was killed in the same hotel’s parking lot.

Even those who can afford more upscale accommodations can’t necessarily relax in peace. In October of 2018, two women were arrested for targeting men with expensive watches in Atlanta hotels and mugging them at gunpoint, along with four male accomplices.

Security in Hotels Means More Than Protection against Strangers

Many violent crimes in hotels and motels occur between people who know each other — just as violence elsewhere is often committed by someone the victim knows. Perpetrators don’t always need to break into their victims’ rooms. Sometimes they’re invited or are sharing the same room in the first place. Many people assume that if a crime doesn’t take place in public areas or doesn’t involve forced entry, it can’t be a case of negligent security. This is not true.

As hard as it can sometimes be for a business (or person) to know when it is or isn’t appropriate to intervene in roommate squabbles or domestic disputes, that defense only goes so far. Horrific situations can unfold directly under hotel management’s nose without any of the typical aspects of an intruder scenario, while still leaving no possible excuse for failing to notice and address them.

Case in point, a 39-year-old cult member managed to hold both his own adult daughter and an unrelated 16-year-old girl captive in his Atlanta hotel room for five years. Between the two of them, he produced four more children, whom he starved, along with the teenage girl. The situation only came to light when the perpetrator himself took one of the children to the hospital, where she died of her malnutrition symptoms. Hotel security took no action whatsoever, with the company later claiming absurdly that they’d had no way of knowing there was anything wrong with the “relationship” between the teenager and her captor. She weighed 59 pounds and was unable to walk or speak when she was finally rescued in 2014 as a 21-year-old woman. The hotel was ruled liable for $13.8 million for her child’s death.

Understanding Hotel Safety

Local Ordinances Can Help, Hinder, Or Do Nothing at All

In 2016, the city of Norcross in Gwinnett County passed a new ordinance in an attempt to crack down on its out-of-control hotel-based crime rate. According to the Norcross police chief, the 14 local hotels were host to as many as one in three of the city’s shootings, armed robberies, rapes, sex trafficking incidents, and drug transactions.

The ordinance’s new restrictions on extended stays were widely criticized as a way of discriminating against families facing homelessness, and were repealed a few months later. The new requirements for video surveillance, adequate lighting, and more thorough guest documentation, on the other hand, were largely welcomed by the community and criticized as, if anything, too little too late.

While these basic regulations can only help, they certainly haven’t erased the problem. In August of 2018, significantly after the ordinance went into effect, a woman was stabbed to death in her Norcross hotel room. According to a witness, the victim had been having an argument with her boyfriend, but had time to go out for a cigarette and come back inside before she was murdered. She was found by a security guard responding to the disturbance, only after she had bled out and her killer had fled the scene.

Hotel Owners Have A Responsibility to Keep Guests Safe

Inadequate security isn’t just cause for a bad Yelp review, or for lone women to look for more suitable accommodations. It’s a breach of hotel management’s implicit promise not to subject guests to unsafe conditions.

Unfortunately, there’s no universal, agreed-upon set of requirements for hotel security, but the Bureau of Diplomatic Security has worked together with the Hotel Security Working Group and the American Hotel & Lodging Association to form a best practices assessment. It’s intended to keep diplomats safe, but it’s a useful benchmark for measuring any hotel’s commitment to security.

Some of the security measures it checks for include:

• Thorough lighting in public areas, stairwells, parking lots, and garages, with an emergency generator for power outages
• Regular internal audits to ensure accountability of keycard use
• A system in place to prevent unauthorized vehicles from parking nearby
• Onsite security staff monitoring entrances and exits at all times, with periodic patrols of the premises
• A staff-controlled checkpoint between public areas and guest floors
• An internal emergency telephone number
• Name badges and clear identification for security staff
• Safety exit maps on the backs of all guest room doors
• Secure internal locks on any guest balconies
• Guest room doors equipped with peepholes, locks, deadbolts, AND door chains or wishbone latches.

Obviously, not all hotels are designed for hosting international diplomats. Depending on size and location, some hotels may find certain security measures impractical or excessive, but the important thing is that every hotel must maintain adequate security to protect its guests from likely, foreseeable threats.

A hotel manager is in an excellent position to know exactly what kinds of dangers guests are likely to face during their stays, and what protection they will need.

A guest may not know how many robberies, break-ins, and assaults have happened at the hotel in the past year, but the manager does. If that manager allows those incidents to continue without taking reasonable measures to prevent them, he or she is liable for putting guests in harm’s way.

Frequently Asked Questions on Negligent Security in Hotels

Our Hotel Negligence Attorney Provides The Answers You Need

Experiencing hotel violence turns your life upside down. If recovering wasn’t difficult enough, you now need to undertake legal proceedings to compensate you for your losses. At The Stoddard Firm, we know the process can be confusing. Our clients regularly have many, many questions. Below, we have shared some of the concerns most frequently raised, along with our negligent security attorney’s responses.

Isn’t the individual who attacked me responsible for my losses?

While the person who attacked you certainly bears the utmost responsibility, the truth is that legally hotels are responsible for the safety of their guests. Our hotel negligence lawyer can review your situation and let you know if you have a viable case.

The hotel manager has contacted me regarding the attack; what should I do?

Do not speak with the manager, or anyone, regarding your experience. Refer all communication to our hotel negligent security lawyer. We know how to address their questions and communicate in a way that protects your future.

What is premises liability?

Negligent hotel security cases fall under the umbrella of premises liability. This law holds property owners responsible for injuries that occur on their property due to their negligence. Owners of hotels are responsible for the safety of their guests.

How much can I expect to be awarded?

Damage awards vary greatly from case to case. In Georgia, you can be awarded economic damages (like medical expenses, lost wages, lost future wages and costs for care) and noneconomic damages (for emotional distress, pain and suffering) and, in certain instances, punitive damages.

What are your fees?

In hotel negligent security cases, we do not charge an up-front fee. In fact, we work on a contingency basis. This means that we would receive a percentage of the final settlement. So, if we do not win your case, you do not incur any costs.

We hope the answers we provided help to clarify some of your most pressing questions. That said, we recognize that each situation is unique, and you likely have many more concerns. Reach out to us today at 470-467-2200 to schedule a free consultation during which we can share more specifically how we can help you.

Stay Safe in Hotels While Traveling

Our Hotel Security Lawyer Provides Advice

When you stay in a hotel or motel, you put a great deal of your personal safety in the hands of its management and security staff, and you deserve to have that trust honored. Still, given the frequency of hotel crime, it’s always a good idea to take what protective measures you can on your own.

One travel news editor warns hotel patrons to be particularly alert on the way to their rooms, making sure they’re not followed in from outside. The moment when a guest inserts a keycard into the lock is an ideal opportunity for potential assailants or robbers to force their way into the room. This is especially true when guests have just checked in and are still weighed down by luggage.

Other safety tips from the same and other travel experts include:

• Asking the check-in clerk to write down your room number without announcing it out loud
• Calling for maid service instead of using the door sign
• Never opening the door to anyone you don’t know, including anyone claiming to be a hotel employee, until you can verify their identity with the front desk
• Leaving your keycard envelope in your room, so that if your keycard is lost or stolen, it won’t be labeled with your room number
• Bringing your own doorstop or door jammer to supplement the provided locks
• Reporting any suspicious vehicles or unattended bags
• Leaving the TV on and the Do Not Disturb Sign in place when you leave, to deter thieves.

Remember, however, that while there’s nothing wrong with defending yourself as best you can, being attacked is not a failure of yours. You deserve to be safe and feel safe, and your security is affected by many factors outside your control.

Were You Victimized? Get Help from a Negligent Hotel Security Lawyer

Steps You Should Take

• If you become the victim of a crime while staying at a hotel or motel, your first priority should be your own safety and wellbeing. Your second should be documenting the incident. For both reasons, it’s important to seek medical care for any injuries you may sustain, even if they seem minor. It’s also a good idea to write down as much as you can remember while the events are still fresh in your mind. If you’re still at the scene after the incident is over and feel comfortable doing so, take pictures of any broken windows, locks, or other relevant details.
• Do not allow yourself to be talked out of reporting the crime to law enforcement.
• Management at many hotels will try to persuade you to keep anything that might reflect badly on their brand “off the books.” Missing your chance to file a report in a timely manner will only limit your future options, reduce the odds of catching the perpetrator, and enable similar incidents to befall the hotel’s future guests.

Contact Us Today

Determining liability for crimes on hotel property can be a long, complex process, and you’ll need a skilled negligent security attorney on your side to navigate it effectively.  This is not a process you want to undertake on your own.

If you’re wondering whether something that’s happened to you qualifies as a case of inadequate or negligent security, call 470-467-2200 or reach out online for a free consultation. Our team is well-versed in Georgia law and ready to go to work, on your behalf, immediately.